Transportation
To maintain the quality of our service, we have temporarily suspended international shipping as well as shipping to certain domestic locations including Alaska, Hawaii, American Samoa, U.S. Virgin Islands, and United States Minor Outlying Islands. Currently, we only ship orders within the continental United States.
Any future adjustments, including the resumption of services to these locations, will be announced on our website, so we kindly ask you to stay updated. We appreciate your understanding and apologize for any inconvenience this may cause. Our priority is to provide the best service to our customers, and we look forward to serving you within the continental United States.
Order Processing and Shipping
Our order processing time is 1 to 2 business days. Orders placed before 5:00 pm (EST) Monday through Sunday are considered orders of the day and will be processed on the same day; orders placed after 5:00 pm (EST) will be processed on the next business day; In case of a large-scale event, the number of active orders will surge, and the delivery time will be slightly delayed.
Please pay attention to check whether the receiving information is correct before payment, and it cannot be changed after delivery. If you do not receive your item within 30 calendar days, you can email us and we will arrange to resend it for you. Our email is sales@fridgeicewater.com.
Deliver Goods
After payment, we will process the order within 1-2 business days. For standard delivery, the product delivery time will be 3-12 business days; for express delivery, it will be 1-5 business days.
We support both standard delivery and express delivery and can ship over $50 with the following postage calculations:
| Standard Delivery | Express Delivery | |
| Orders less than $59.99 | $4.9 | $9.8 |
| Orders over $59.99(include) | Free | $4.9 |
Cargo Lost
I’m sorry this happened, although we are not responsible for this, please contact us with the order number, and we will try our best to help you contact the logistics company.
Order Processing Time Is Too Long
Our order processing time is usually 1-2 business days. If there is a delay, we will give a $6 coupon as compensation. If you need to apply for a return, please consult our customer service to help you handle it. We apologize if it times out. You can contact us by email, and we will arrange a refund for you as soon as possible, and your payment amount will be returned to your payment account. The time for the refund to arrive varies depending on the payment method, usually once to 2 business days.
Sales Tax
The merchant is responsible for bearing the sales tax. This means that the tax is included in the price of the product, and the customer does not need to pay any additional tax at the time of purchase. However, it is important to note that sales tax laws can vary by jurisdiction and product type, so it is always a good idea to double-check the regulations in your area. Ultimately, as a customer, you can rest assured that the price you see is the price you pay, with no hidden tax charges.
Acceptance
Please check whether the package is in good condition before signing for receipt. In case of damaged packaging or out of stock;
Please reject and contact customer service in time, we will follow up in time;
If others sign for it, it is deemed to be signed for by the person himself.
Get in Touch
If you have any inquiries regarding this policy, don’t hesitate to reach out to our customer service team at +(1)(929) 641-7794.
