Refunds

Thank you for choosing to shop with us at our online store! We value your satisfaction, and if, for any reason, you are not content with your purchase, we are happy to facilitate a return. We offer a hassle-free, no-reason-required return policy within 30 days of your purchase.

Return Process

If you wish to return a product, please follow these steps:

  1. Contact our customer service to confirm the reason for the return.
  2. Ensure the product is in its original packaging.
  3. Ship the product to the address mentioned above.

Please note that we cannot process returns without prior communication.

Return Product Requirements

To be eligible for a return, the product must meet the following criteria:

  • It must be unused and undamaged.
  • It should be in the same condition as when you received it.
  • It must be in its original packaging.
  • Please provide the order number or certificate of the product you purchased. Refunds cannot be processed without this information.
  • If the product was damaged upon receipt, you need to provide relevant unpacking photos and video proof.
  • Customized products are not eligible for returns or exchanges.

Return Fees

  • If the goods are damaged or missing, you can submit unpacking photos and videos to verify the issues. Once verified, we will either issue a refund or resend the product, and you will not be responsible for shipping costs.
  • However, if you wish to return a product for personal reasons, such as selecting the wrong color or quantity, you will be responsible for the return shipping costs. There will be no restocking fee unless the item’s tag has been removed.

Order Cancellation

We support order cancellations within 2 hours of placing an order. Cancellations requested after this time frame cannot be guaranteed, as orders may have already been processed and prepared for shipment. Our typical refund processing time is 1 business day, and refunds will be arranged within this time frame once a successful cancellation has been confirmed.

Refund Processing Time

Refunds are usually processed within 1-2 business days, depending on the payment method used. Please be patient and allow for this processing time. If a refund is overdue, please contact our customer service for assistance. Please note that shipping fees are non-refundable. We encourage you to review product information carefully before making a purchase. If you have any questions or need assistance, please feel free to reach out to us. We are dedicated to providing the best possible service to you.

Contact Information

For any concerns or questions about this policy, please feel free to contact our customer service at +(1)(929) 641-7794.

Address: 162 NC-581 S, Goldsboro, NC 27530

Email: sales@fridgeicewater.com